AI for Home Care Operations

Every function of your agency,
handled.

Sunlight Health deploys specialized AI agents across scheduling, billing, recruiting, and retention — so you can run a tighter, more profitable agency without adding headcount.

📅
Scheduling Agent
Call-out response · Oak Park
Live
Call-out received
Maria R. — 8:00 AM shift · 6:02 AM
Text blast sent to 6 qualified caregivers
Matching on distance, certs & availability · 6:02 AM
Shift confirmed — James T.
Client notified · Schedule updated · 6:06 AM
Built for agencies that run on
Medicaid & LTC billing
EVV compliance
Caregiver scheduling
HIPAA-compliant infrastructure
Existing EMR & scheduling systems
Scheduling & Staffing

The shift gets filled.
You find out after.

Call-outs are inevitable. What shouldn't be inevitable is a coordinator spending 45 minutes on the phone before 7 AM. Our scheduling agent handles the entire fill process autonomously — from detection to confirmation.
  • 1
    Instant call-out text blasts
    The moment a caregiver calls out, the agent texts all qualified, available staff. No coordinator intervention needed at any point in the process.
  • 2
    EVV no-show response
    If a caregiver doesn't clock in via EVV within the grace period, the agent auto-calls both the caregiver and backup staff simultaneously — before anyone is aware there's an issue.
  • 3
    Smart matching
    Client preferences, certifications, travel distance, and overtime rules — all factored automatically. The agent surfaces the best fit, not just the nearest available body.
  • 4
    Human escalation only when it matters
    Coordinators are looped in only when the agent can't find a match after defined retry rounds. Exceptions get human attention. Routine fills don't.
Call-out scenario
Today · 8:00 AM shift · Oak Park
Replay
📱
6:02 AM
Maria R. texts "Can't make it today" for her 8 AM shift.
🤖
6:02 AM
Agent detects call-out. Checks 8 qualified caregivers within 5 miles. Blast sent to 6 available staff.
6:06 AM
James T. replies yes. Agent confirms, updates schedule, notifies client's family.
📋
6:07 AM
Coordinator receives a summary notification. No action required.
Shift covered in 4 minutes. Coordinator slept through it.
Financial

Protect every dollar
before it's at risk.

Most billing issues are detectable before they become denials. Sunlight's financial agent monitors your pipeline proactively — catching issues, generating compliant documentation, and managing recertifications before your team even knows there's a deadline.

01
Documentation
LTC & Medicaid documentation, generated automatically
Task documentation packages for long-term care insurance submissions and Medicaid care plan alignment — built to payer specifications, without your billing team spending hours on it.
02
Recertification
Recertification tracking and proactive outreach
The agent monitors patient records for upcoming recert deadlines, flags them early, and initiates outreach to physicians and case managers. You don't lose a patient because an authorization lapsed.
03
Denial Prevention
Claim denial risk flagged before submission
Before claims go out, the agent scores each one against payer rules and documentation requirements. High-risk claims surface with a specific action list so your billing team can resolve them — not respond to them.
Recruiting

Screened candidates,
without the phone tag.

The hardest part of recruiting home care staff is the drop-off between application and first conversation. Our agent closes that gap automatically — texting candidates, scheduling screens, and conducting the initial interview by voice.

1

Automated SMS outreach to new applicants

New applicants receive a text within minutes to schedule their initial screen — before drop-off can happen.

2

Voice AI initial screening interviews

A natural-sounding voice agent conducts the first interview — covering availability, experience, and fit. Candidates can screen any time of day.

3

Structured summaries with fit scores

Your team receives a clean summary of each screen with key answers and a fit score. Prioritize follow-ups in seconds, not hours.

🤖
Sunlight Recruiting Agent
Initial screen · Voice & text
Hi Sarah — thanks for applying to CareFirst. I'm the recruiting assistant. Can I run through a quick 3-minute screen now so we can move things along?
Today, 9:04 AM
Sure, that works for me.
9:05 AM
Great. What certifications do you currently hold — CNA, HHA, PCA?
9:05 AM
I'm a CNA. Been doing home care for about 4 years.
9:06 AM
Good background. Are you available for weekday mornings? We have immediate openings in the Oak Park area starting next week.
9:06 AM
Yes — mornings are perfect for me.
9:07 AM
Recognition queue
5 pending
🏆
James Thompson, CNA
90 consecutive shifts without a call-out. Top-rated by 3 clients this month.
Top performer
🎂
Priya Sharma, HHA
One-year anniversary. Client satisfaction score of 4.9 over 12 months.
Anniversary
⚠️
David Okafor, PCA
3 shift change requests in 2 weeks — early burnout signal detected.
At risk
Retention

Catch the exits
before they happen.

Caregiver turnover is the single biggest cost most agencies don't track directly. Sunlight's retention agent identifies the moments that matter — recognition opportunities and early burnout signals — so coordinators can act before a resignation.

AI-flagged recognition moments
Performance milestones, streaks, and client feedback surface automatically. No manual review or tracking needed.
One-click coordinator sends
The agent drafts the message. Coordinators approve and send in seconds — high-quality recognition without the time cost.
🛡️
Early burnout detection
Behavioral shifts in scheduling patterns — more change requests, shorter shifts — flag before they become resignations.
Referral Marketing

Stay top of mind
with every referral source.

Discharge planners, physicians, and senior centers are your referral engine. The marketing agent keeps those relationships warm and active — without adding to anyone's to-do list.

📬
Automated partner updates
Regular, personalized updates go to businesses that have referred patients — sharing outcomes and care milestones to reinforce trust.
📊
Referral source intelligence
Track which partners send the most valuable referrals. Invest relationship time where it returns the most.
🤝
Relationship cadence management
The agent tracks when a partner last heard from you and prompts outreach before the relationship goes cold.
Getting started

Live in days,
not a quarter.

We integrate with your existing scheduling, EMR, EVV, and billing systems. No rip and replace. No six-month implementation. No IT project.

01
Connect your systems
Secure API connections to your scheduling software, EMR, EVV platform, and billing system. We handle the integration.
02
Configure your agents
Set your rules, escalation paths, and payer requirements. Agents are configured to match how your agency actually operates.
03
Go live
Agents run 24/7. Your team gets a unified dashboard and steps in only when a decision requires human judgment.
Talk to us

See what Sunlight looks like
for your agency.

Every agency is different — different payers, different markets, different problems. A demo is the fastest way to see which agents would have the biggest impact for you.

30-minute call

Book a demo with
the Sunlight team

We'll walk through your current workflows, show you the relevant agents in action, and give you a clear picture of what implementation looks like.

Schedule a Demo →
No commitment required